Shipping & Delivery Policy

Last updated: June 2026

This Shipping & Delivery Policy explains how Cornerstone Beauty Group LLC handles fulfillment for physical products, professional equipment, digital products, educational programs, and consulting services. Purchases and services are provided by Cornerstone Beauty Group LLC.

Order Processing

Orders are generally reviewed and processed during business hours, Monday-Friday, 9:00 AM-5:00 PM ET, excluding holidays. Processing times may vary based on product availability, payment review, professional-use verification, equipment configuration, freight scheduling, or order volume.

Physical Product Shipping

Physical wellness products and standard items may be shipped through common carriers. Shipping options, estimated delivery times, and costs may be shown at checkout, on an invoice, or in written order communications. Delivery dates are estimates and are not guaranteed unless expressly stated in writing.

Professional Equipment Delivery

Professional aesthetic equipment may require additional processing, verification, freight coordination, special handling, signature requirements, or delivery appointments. Buyers are responsible for providing accurate delivery information and ensuring the delivery location can receive the shipment safely and lawfully.

Digital Product Delivery

Digital materials, online resources, recordings, templates, or other electronic products may be delivered by email, download link, customer portal, or another electronic method. Access timing may vary based on payment confirmation and program setup.

Educational Program Access

Educational program access may be delivered by email, live session invitation, portal credentials, or written onboarding instructions. Access details are generally sent after enrollment confirmation and any required payment or eligibility review.

Consulting Services

Consulting services are delivered through scheduled calls, virtual meetings, written communications, documents, or other agreed methods. Scheduling details and deliverables may be confirmed separately in writing.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, failed deliveries, carrier returns, or additional costs caused by incorrect or incomplete addresses.

Lost, Delayed, or Returned Shipments

Carrier delays can occur due to weather, holidays, address issues, customs, service disruptions, or other circumstances outside our control. If a shipment appears lost, delayed, or returned, contact us so we can review tracking information and available carrier options.

Damaged Shipments

If a shipment arrives damaged, retain the product, packaging, and shipping materials, and contact us within 5 business days of delivery with photos and order details. Damage claims may require carrier review, inspection, or additional documentation.

International Shipping

International shipping may not be available for all products or equipment. Customers are responsible for import duties, taxes, customs fees, regulatory approvals, and compliance with local laws when international shipping is approved in writing.