Refund Policy

Last updated: June 2026

This Refund Policy explains how Cornerstone Beauty Group LLC handles refund requests for wellness products, digital products, educational programs, professional aesthetic equipment, and consulting services. Purchases and services are provided by Cornerstone Beauty Group LLC.

How to Request a Refund

Email info@cornerstonebeautygroup.com with your name, order number or invoice number, purchase date, item or service purchased, and the reason for your request. We review refund requests within 1-2 business days during support hours.

Physical Wellness Products

Unopened and unused physical products may be eligible for return within 14 days of delivery unless otherwise stated at checkout or prohibited by law. Returned items must be in their original packaging and condition. Opened, used, altered, or damaged items are generally not eligible for refund unless they arrived damaged or incorrect.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges may be non-refundable unless required by law or the return is due to our error.

Digital Products

Digital products, downloadable materials, templates, online resources, recordings, and other electronically delivered items are generally non-refundable once access has been delivered, unless otherwise required by law or expressly stated in writing.

Educational Programs

Educational program refund eligibility depends on timing, access, attendance, and program format. Unless a different written enrollment agreement applies, refund requests made before access is issued or before the first scheduled session may be eligible for review. After materials, recordings, portal access, live training access, or substantial program participation has been provided, fees may be non-refundable.

Professional Aesthetic Equipment

Professional equipment, devices, tools, accessories, special-order items, customized items, and business-use purchases may be final sale unless expressly stated in writing. If equipment is approved for return, it must be unused, undamaged, complete, and returned in original packaging. Restocking fees, inspection fees, return shipping, freight charges, and payment processing costs may be deducted from approved refunds where permitted by law.

Consulting Services

Consulting fees are generally non-refundable once work has begun, a scheduled session has occurred, or deliverables have been provided. If a consulting engagement has not started, cancellation and refund eligibility will be reviewed based on the written agreement, scheduling status, and work already performed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 5 business days of delivery. Include your order number, a description of the issue, photos of the product and packaging, and any carrier damage information. We may offer a replacement, repair, store credit, return authorization, or refund depending on the item and circumstances.

Refund Processing Timelines

Approved refunds are generally submitted to the original payment method within 5-10 business days after approval or after returned items are received and inspected, when inspection is required. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

Chargebacks and Payment Disputes

Please contact us first so we can try to resolve billing, fulfillment, or service concerns promptly. We keep order, delivery, access, and communication records to support accurate resolution of payment disputes.

Policy Limits

This policy applies unless a purchase-specific written agreement, checkout term, invoice, or order form states otherwise. Nothing in this policy limits rights that cannot be waived under applicable law.